Last updated: 26/09/2025
At Factor, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website usefactor.com and our services.
Factor operates as the trading name of Prospero Energy Limited. Factor is a software company based in New Zealand and operating globally. We provide forecasting and pricing solutions in the energy sector.
When you interact with our website or services, we may collect the following information:
Contact Form Data: first name, last name, company name, email address, and any message you provide.
Technical Data: IP address, browser type, device information, and pages visited.
Cookies and Tracking Data: through Google Ads and analytics tools, including essential, marketing, personalisation, and analytics cookies (see Section 6 below).
We use your personal data to:
Respond to your enquiries and provide customer support.
Improve our website, services, and user experience.
Run advertising and marketing campaigns, including retargeting.
Analyse website performance and user behaviour.
Meet legal and regulatory obligations.
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
Consent: where you have provided consent (e.g., cookies, marketing).
Contractual Necessity: to respond to enquiries or provide services.
Legitimate Interests: to improve our website, advertise responsibly, and grow our business.
Legal Obligation: where required by law.
We do not sell your personal data. We may share information with:
Service Providers: such as Google Ads and analytics providers.
Professional Advisors: such as lawyers, accountants, or auditors.
Authorities: if required to comply with legal obligations.
All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws.
Our website uses cookies and similar technologies to improve your experience. These include:
Essential Cookies – necessary for the website to function.
Analytics Cookies – help us understand website performance.
Marketing Cookies – used for Google Ads and targeted advertising.
Personalisation Cookies – customise your experience.
You can manage your cookie preferences through our cookie consent popup or by adjusting your browser settings.
We will retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.
As we operate globally, your personal data may be transferred outside of your country, including to New Zealand or other jurisdictions. Where required, we implement safeguards (such as Standard Contractual Clauses under GDPR) to protect your data.
Depending on your location, you may have the right to:
Access, update, or delete your personal data.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us at engineroom@usefactor.com
We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
Our services are not directed to children under 16, and we do not knowingly collect personal information from them.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Factor
Email: engineroom@usefactor.com
Location: 36 Barton Road, Heretaunga, Upper Hutt, 5018 , New Zealand
